FAQs

Q) How do your marketing services work?

A) You provide us with your photos and descriptions, and some basic information about your sale, and then pass the baton to us! We'll handle the rest. During the sale, you will answer customer questions, and we can even work with you to handle some of those, too!

Q) Do I have to do my own Social Media for my sales?

A) No! We will handle all of that for you as part of our Standard Marketing for your auction!

Q) I don't know how to do email campaigns in my CRM. Will that be included in my marketing?

A) YES! We handle all contact management and email campaigns, including reminder emails, for your auctions and estate sales. We also facilitate the use of shared email groups and adding contacts to those groups.

Q) Do you handle custom projects?

A) Yes! A great example of this is Facebook group research. You may have sales that would benefit from being promoted to specific target groups. We can take care of researching these groups for you and posting your content to these groups.

Q) Do you provide urgent support?

A) Yes! We strive to be able to meet the needs of our clients, including the last-minute ones. There may be an added charge for something that is extremely urgent. Services are always subject to scheduling availability.

Q) Are you part of the corporate office, or "the Help Desk"? 

A) We are an authorized vendor for the corporate office, and have a great working relationship with corporate, but we do not work as part of the corporate office. We also are not the IT Help Desk (or "CTBIDS Help"), even though we have similar names. 

Q) How does payment for your services work?

A) We bill hourly for our services in 15 minute increments. Because we provide remote support, we do bill for all of our time, including time corresponding via phone and email. Billing is every other week and is sent via a simple electronic payment system where you can pay via PayPal or credit/debit. You may also pay with a check. There is no package pricing and there are no long-term obligations. Please contact Andy for more information about our rates and how working with us can help you start seeing returns over using in-house staff.

Q) How many staff people do you have?

A) We currently have 11 staff people, plus Andy - so we are a 12-person team!

Q) How far in advance do I need to give you information for my sales?

A) We ask that you give us at least a week's notice for projects, when possible. However, after your appointment is made, we do not need to receive your materials until the day of your project.

Q) What do I need to do to get started for my first online auction?

A) Just email Andy. We will set up a timeline with you and gather everything we need for your first sale!